Contact Us
Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. If you need help with registration, verification, deposits, withdrawals, limits or responsible-gambling tools, contact us and a member of the team will respond quickly. We handle enquiries securely, follow authorised procedures for identity checks, and provide clear guidance from our customer centre to resolve issues efficiently and fairly for all UK players. Use live chat for fastest response or email for non-urgent matters.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat for quickest help, email replies within one working day) |
| Phone | +44 20 7946 4823 (urgent account enquiries) |
| General enquiries | [email protected] (privacy, terms and other enquiries) |
| Affiliate enquiries | [email protected] (partner team, response within two working days) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account issues or matters requiring documents. Please send enquiries to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Include your full name, account ID and relevant screenshots so we can verify information and resolve your request promptly and securely.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment queries are often resolved in the first reply, while more complex issues, such as disputed withdrawals or security checks, may take longer depending on the nature of the case and the checks required.
Feedback
We value your feedback. Please share any suggestions, ideas or issues you spot while using the site - they help us improve features, promotions and usability. Every submission is reviewed by our team and used to refine the service and fix problems quickly. Send thoughts via the help centre or live chat so we can respond and make the site better for everyone.